After sales

After sales

Customer retention thanks to first-class services

Excellent after-sales services increase customer satisfaction. Swiss Post will boost your standing in the strategically vital after-sales area with its efficient and customer-oriented solutions. These cover returns management as well as telephone-based customer support and online customer dialogue.

The time and costs spent on returns processing need to be kept to a minimum. However, the after-sales area also includes customer dialogue. Identifying your customers' needs will enable you to optimize your offering and increase customer loyalty.  

  • Professional returns processing: physical return of items, reports on undeliverable consignments, destruction of undeliverable items
  • Call centres: telesales for customer care and sales (inbound and outbound) in all major languages

Swiss Post's professional returns processing allows you to conserve your resources and keep your address file up to date at all times. Boost your image as a customer-friendly company with excellent telephone-based customer support from our qualified staff.