Where can I find information about sending special contents or hazardous materials?This information can be found under
How can cash be sent abroad securely by post?
It is prohibited to send cash by (uninsured) post. In the event of loss or theft, Swiss Post International does not accept any liability.
(Swiss Post General Terms and Conditions Postal Services, sections 2.6 and 4.4.2)
To transfer money abroad, please use a PostFinance product such as PostCash, PostGiro, Western Union, etc. Information on these products can be obtained directly from the PostFinance hotline or the e-mail address specified below:
According to Track & Trace our export item is currently being held at the foreign customs office. Why has the item not been delivered?
Often items are held at a local customs office in the destination country because the recipient is responsible for customs clearance, or because the content declaration does not contain sufficient information.
In such cases, the recipient is normally notified by Customs. If this does not happen, the recipient can contact his post office or the responsible customs office directly.
If this still does not produce the desired outcome, or if the recipient does not know which customs office to call, please contact us. We will then ask the foreign postal administration for more detailed information and will be able to clarify how the recipient should proceed.
How do I get hold of the assessment notice so that I can reclaim the value-added tax (VAT) on my export item?
For a declared value of goods of up to CHF 1,000.00, no assessment notice issued by the customs office is required to reclaim VAT from the financial administration. The receipt stamped by the office where the item was handed in is sufficient for this purpose.
For a declared value of goods of over CHF 1,000.00, you, as the sender are entitled to an electronic assessment notice issued by the customs office (eVV).
What is an electronic assessment decision?
An electronic assessment decision is proof of export issued by the Federal Customs Administration in the form of an electronic document for goods exported from Switzerland. The electronic assessment decision is the electronic counterpart of the current paper export customs clearance document.
Where and as of when does the electronic assessment decision come into effect?As of 1 November 2010, the sender will receive proof of export for exported goods consignments exclusively in the form of the electronic assessment decision. Physical customs export certificates are no longer provided.
Who is entitled to an electronic assessment decision?
The conditions associated with the entitlement to an electronic assessment decision are identical to those of the physical export customs clearance document.
All companies liable to tax in Switzerland and Liechtenstein are fundamentally entitled to an electronic assessment decision.
In addition, the electronic assessment decision is only issued for goods exported via the postal channel and worth more than CHF 1,000 or goods subject to export permission.
For which postal products is the electronic assessment decision available?
The electronic assessment decision will replace the export customs clearance document. For the following products, an electronic assessment notice is available:
- PRIORITY and ECONOMY letters
- PostPac International PRIORITY and ECONOMY
- GLS parcels
During the course of the year, the URGENT Business, TNT Express and small consignments mailing solutions from PostLogistics will also make the transition.
As a sender of an international letter or parcel consignment, where and how can I obtain the electronic assessment decision to which I am entitled?
In principle, there are three ways to acquire an electronic assessment decision?
- As a download at
- Via e-mail (only for PostPac International exports and only if the waybill was created using one of the electronic tools from Swiss Post International and the sender’s e-mail address has been expressly entered)
- Order via postal customs clearance customer service (by phone or e-mail: this is the only option for non-registered letters).
What is the procedure for obtaining an electronic assessment decision at www.post.ch/evv ?To acquire an electronic assessment decision for exported goods, users must first enter their consignment number and postcode in order to log in. They can then download their electronic assessment decision and save it on their own IT system and print it out if necessary.
As of when and for how long is an electronic assessment decision available?
Electronic assessment notices are generally provided within two working days of the export. The electronic assessment decision is then either available to download or is forwarded to the sender by e-mail.