Reader service

Customer loyalty is on the decline everywhere. Publishers are also affected by this trend. Entrust your reader service to us and you can be certain that the concerns of your readers will be handled professionally and courteously.

In the face of competitive pressures and the appeal of electronic media, retaining the loyalty of readers is immeasurably valuable. Conscious of this fact, we are fully aware of the importance of performing these various reader service tasks. Your readers can order subscriptions, update address data, redirect newspapers, suspend or terminate subscriptions, and obtain any information they want from us.

Your customers can access our reader service via a number of channels. One key platform is our Contact Centre. Our trained staff have the necessary industry know-how to provide your readers with friendly and expert advice. They take note of requests and concerns, and ensure they are dealt with promptly. Our specialist staff also handle enquiries submitted by letter, email or fax equally efficiently and reliably.