PostMail profile

A look at letter processing at Swiss Post

Letter processing at Swiss Post is the responsibility of the PostMail unit. 19,000 employees work round the clock to ensure that 15 million items a day make it from A to B.

Letter processing is part of Swiss Post's core business. PostMail is responsible for accepting, sorting and delivering letters, newspapers and promotional material. Utilizing the latest infrastructure and advanced procedures, our staff meticulously process letters and ensure that every item entrusted to us is delivered promptly.

Satisfied customers and motivated employees

For many years we have been achieving the highest standards of punctuality in the delivery of postal items, and we intend to keep it that way. What is more, it should be easy for our customers to do business with Swiss Post. This is why we take such careful note of our customers' requirements and of changes in the market.

We give our employees an environment in which they can stay healthy, pursue their personal development and accept responsibility. In 2009, together with other units – PostLogistics, PostFinance, Post Offices & Sales – PostMail was awarded the first Swiss "Friendly Work Space" quality seal for an exemplary working environment.

The following table contains both general and specific figures for letter processing in 2010 and 2011.

PostMail: general figures	2010	2011
Operating income (in CHF m)	2,619	2,575
Operating result (in CHF m)	199	210
Headcount (full-time equivalent)	17,092	16,908
Employee satisfaction (index)	74	75
Customer satisfaction: business customers (index)	78	78

  

Figures on postal items processed	2010	2011
Addressed letters (millions of items)	1,989	1,969
Priority letters (millions of items)	414	631
Non-priority letters (millions of items)	452	564
Non-priority bulk letters (millions of items)	1,102	1,117
Unaddressed items (millions of items)	1,300	1,257
Newspapers (millions of items)	1,372	1,342
A Mail delivered on time (%)	97.2	97.5
B Mail delivered on time (%)	98.5	99.3