What is Track & Trace Business, what does it cost and which customers can use Track & Trace Business?

With "Track consignments" you can track your item from the time of mailing through to delivery. You will also see

• signatures for registered items along with
• pictures of parcels and Swiss-Express «Moon» items plus
• Additional information.

"Track consignments" is free of charge.

Each customer with an accounts receivable or franking licence number can register for the "Track consignments" service.

Why are items not shown by date of mailing when searching by date?

For certain items, the first electronic entry at Swiss Post is made when items are sorted. This is why these items are shown under this date.

Why does it not show me the data when the results are displayed in CSV?

The problem may have to do with the browser settings. Please try the following (depending on the Internet Explorer version):

Option1:

• Under "Extras"
• "Internet options"
• "Advanced"
• Deactivate the second-to-last box "Do not save encrypted pages to disk"
• Click OK

Please consult your system administrator regarding possible risks involved in changing these settings.

Option2:

• Internet Explorer settings
• Security tab
• Internet zone
• Advanced
• Download > Automatic Prompting for File Download =>ENABLE

What are the preconditions for using?

Where do I log in?

Log in to "Track consignments" via My Post Business:  LinkThe link will open in a new window. You can find more information about My Post Business here:  LinkThe link will open in a new window.

Where can I register?

Register using the online contact form:  Link.

Your customer advisor will also accept your registration.

Why do I need a user ID and password?

To guarantee postal secrecy, Swiss Post must ensure that only the sender can access the item data, the signature and the item picture.

Why can I only call up my own franking licence?

To guarantee postal secrecy, Swiss Post must ensure that only the sender can access the expanded item data, the signature and the item picture. For third-party items or items with neutral post office barcodes, viewing access is restricted.

How can I change my password?

You can change your password in My Post Business. You'll find further information in the instructions for My Post Business:   Link.The link will open in a new window; The PDF files on our portal are fully accessible. If you should nevertheless come across a PDF file that is not accessible, please notify our specialist unit by e-mail at: accessibility@post.ch. We are always grateful for corresponding tips. (PDF, 1 MB)

What should I do if I forget or lose my password?

You can request a new password in My Post Business. You'll find further information in the instructions for My Post Business:   Link.The link will open in a new window; The PDF files on our portal are fully accessible. If you should nevertheless come across a PDF file that is not accessible, please notify our specialist unit by e-mail at: accessibility@post.ch. We are always grateful for corresponding tips. (PDF, 1 MB)

Why do I not receive signatures for international items?

Signatures are scanned in Switzerland only as this is not an international standard.

Why can I not click on all services/tabs?

In this case you do not have a valid franking licence for these services. If you would like to use them in future please contact your customer advisor or complete the following form:  Link

Why are the item numbers for international items not shown in consecutive order?

The last digit before the letters «CH» is a check digit and is not part of the consecutive item number. This digit therefore has no effect on the sorting of items. The item counter is consecutive.

Example: «RN 145 773 216 CH», «6» is the check digit

Why can I not enter the last digit for international items myself?

The last digit cannot be entered as it is a check digit that is not part of the consecutive item number.

Why do I not receive delivery reports for all countries?

It is only possible to track items for certain services in certain countries. For details see:  Link . We are working continuously on expanding Track & Trace to other services and countries.

Who processes my login data?

You can process your login data in My Post Business. You'll find further information in the instructions for My Post Business:   LinkThe link will open in a new window; The PDF files on our portal are fully accessible. If you should nevertheless come across a PDF file that is not accessible, please notify our specialist unit by e-mail at: accessibility@post.ch. We are always grateful for corresponding tips. (PDF, 1 MB).

Can the sender print out proof of delivery including the signature and item picture?

The query result, signature and item picture can be printed out. To print out an item picture you need a program that can display PDF files.

Why is a signature not always displayed?

It is not always possible to enter an electronic signature for organizational reasons. In this case we will provide you with a copy of the signature on paper free of charge. Please fill in the form.

How long do the data remain available after delivery?

You can view the storage period of your item data using the following link:  Link. Once this period has expired, we can initiate an enquiry and provide you with the signature. However, this means asking Customer Service to initiate an enquiry.

What must I do if no data are available for the item being searched?

Make sure that the item number was entered correctly. If it was, you can initiate an enquiry directly from the application. You will be informed in writing of the outcome of the enquiry.

What can I do if the signature is not available in digital form for a domestic item (R domestic or pacel with signature)?

You can order the proof of signature on paper, free of charge, directly via the application.

Why is a recipient's address not always displayed?

What does Swiss Post do to prevent abuse of signatures and how are data protected?

Only the sender of the item can access the signature. Access is possible only via My Post Business and is password-protected.

Why can I not use this service as a private customer?

For technical and legal reasons, only customers with their own franking licence number can use the "Track consignments" service.

Why does an error message appear when I try to print a signature?

This is because of the personal settings in Internet Explorer. Change the settings as follows:

Internet Explorer:

• Launch Internet Explorer
• Click on «Tools» under "«nternet options»
• Select «Advanced»
• Deactivate the second-to-last box «Do not save encrypted pages to disk»
• Click ok

For which items will pictures be displayed?

The pictures will be taken as part of the automatic sorting process at the PostLogistics parcel centres. If a parcel cannot be sorted automatically, a picture will not be available. Pictures will be displayed for the following items:

• PostPac Priority
• PostPac Economy
• Swiss-Express «Moon»
• PostPac Promo
• ServiceLog

If a malfunction occurs at a parcel centre, it may mean that no pictures are available for the above-mentioned items either.

How are the parcel pictures and dimensions recorded?

The recipients' addresses have to be entered for automatic sorting. This is done with a camera which photographs the surface of the items and records their dimensions digitally. These pictures are also displayed in "Track consignments". After the address is recorded, the items pass through light barriers and scales which record the height and weight.

Is the service guaranteed despite provision of the item pictures and dimensions?

Preparation of the item pictures does not affect the service. The pictures are taken as part of the automatic sorting process at the PostLogistics parcel centres. Measurement of the items is also automatic. For this reason, pictures and dimensions can only be displayed for those items that are sorted automatically at the PostLogistics parcel centres.

Why are there Track & Trace Business and Track & Trace Standard?

"Track consignments" Standard offers both senders and recipients the key information about the status of their shipments. "Track consignments" offers mailers additional information such as recipient names and signatures plus item pictures and dimensions for parcels and Swiss-Express «Moon» items. These data are visible only to the sender, for reasons of data protection, and can thus be viewed only in "Track consignments", which is password-protected.

Why are not more than 20 items shown in the from-to search (CSV format: 50)?

In order to produce an overview of results and to minimize the search time, only the first 20 items found are shown (CSV format: 50). If you regularly send larger volumes we recommend DataTransfer. Here you receive the "Track consignments" data daily for all items as a report. More information on DataTransfer:  LinkThe link will open in a new window.

Why is the maximum time slot for the from-to search 31 days?

A maximum time slot was defined in order to minimize the search time. It is therefore not possible to produce a list that extends beyond 31 days. For small consignments, the maximum search time is 7 days.